每天生活更美好

FAQ


FAQ



  • How should I contact if have any question?
- You can contact us via telephone, email, and Wechat.
( Wechat ID : KOREANGINSENGhere )

Business Hours : ( Monday to Friday )
AM 10 : 00 ~ PM 05 : 00 ( Korean Time )

  • How long will it take to get my order?
- The delivery time depends on the final destination.
It normally takes 30 to 45 days by shipping after payment received.
It normally takes 3 to 5 days by air.

  • What shipping methods are available?
- The main delivery method is by ship. If the customer wishes,
small orders can also be air-delivered via EMS, DHL or UPS.
Please understand that delivery is not possible for Africa and war conflict areas.

  • What is the most common payment term requested by KNT?
- The most common payment method is a bank wire that
works this way :
1 . Importer sends a 30% deposit (by T/T) before production starts.
2 . KNT orders the manufacturers and arranges the production
3 . KNT inspects the quality of the products.
4 . Importer sends the remaining 70% (by T/T) before shipment.
5 . KNT ships the goods and sends you the B/L documents
by express courier.

  • Do you provide any warranty?
- No, unfortunately because our products belong in the health
supplement category, we do not provide warranties to our products.